Terms & Conditions

Terms and Conditions

1. General Terms

1.1. The United Arab Emirates (UAE) is our country of domicile, and all operations are governed by UAE law. Any disputes arising shall be heard only by a court of competent jurisdiction in the UAE.

1.2. “You” or “User” or “Client” or “Customer” refers to all individuals who have agreed to these terms and registered as customers on outdoor-gas-heater.com.

1.3. By using this website, you automatically consent to be legally bound by these terms and conditions.

2. User Eligibility and Account Security

2.1. Users under the age of 18 (minors) shall not register or transact on this website.

2.2. Users are responsible for maintaining the confidentiality of their accounts.

2.3. We will not trade with or provide services to OFAC (Office of Foreign Assets Control) sanctioned countries in accordance with UAE law.

3. Purchase and Rental Terms

3.1. Payment Methods:

  • Cash on delivery only for both purchase and rental transactions

3.2. Rental Specific Terms:

  • Rented items must be returned in the same condition as received
  • No cancellation policy applies once items are booked
  • All units are checked before rental
  • Replacement units will be provided when possible for faulty equipment
  • Refunds only issued for faulty units when replacement is not available

4. Delivery Policy

4.1. Delivery Service:

  • Available within UAE (United Arab Emirates)
  • Shipping handled by third-party courier services or by outdoor-gas-heater.com cars
  • Delivery time-frame: 1-4 working days depending on the city
  • Delivery fees will be quoted directly to client based on product, quantity, and location
  • Accurate delivery address and contact details must be provided to avoid delays
  • Failure by client to be present to receive the goods on agreed time may cause additional charges

5. Refund and Return Policy

5.1. Returns accepted within 7 days of receipt under the following conditions:

  • Product packaging unopened or products damaged/incorrect
  • Manufacturing faults not detectable at purchase
  • Product doesn’t match description provided by salesperson or advertisement

5.2. Return Requirements:

  • Products must be not tampered, sealed, and in original packaging
  • Items must be shipped back using registered courier service
  • Shipping & handling fees are non-refundable

5.3. Warranty claims after 7 days:

  • Under-warranty items eligible for free repair/replacement within 1-year from purchase date
  • If unit need to be replaced, it would be according to availability
  • For discontinued or unavailable products, an equivalent function units shall be provided

6. Legal Compliance

6.1. All transactions and services are subject to UAE law and regulations.

6.2. In case of any disputes, the matter will be governed by UAE law and heard in UAE courts.

7. Modifications to Terms

7.1. We reserve the right to modify these terms and conditions at any time. Continued use of the website following any changes constitutes acceptance of the modified terms.